英语翻译Client FocusThe client is the driving force behind what

英语翻译
Client Focus
The client is the driving force behind what we do.
At Merrill Lynch our goal is to act in ways that help us to:
• Understand the client by anticipating and responding to client needs.
• Fulfill client expectations without compromising the integrity of Merrill Lynch.
• Provide value-added advice and guidance by analyzing client needs and resolving issues.
• Provide the broadest range and highest quality of products and services,which are easy for clients to use.
• Develop and maintain long-term relationships by actively listening to client feedback in order to build trust and loyalty.
• Offer personal and individual service.
• Use the company's technology to best serve the changing needs of clients.
• Through teamwork,leverage our capabilities and resources to fully meet the needs of our clients
Respect for the Individual
We respect the dignity of each individual,whether an employee,shareholder,client,or member of the general public.
At Merrill Lynch our goal is to act in ways that help us to:
• Treat everyone,regardless of level or circumstance,with dignity and respect.
• Demonstrate sensitivity to work loads and support an appropriate balance between work and personal life.
• Support an environment where people of different backgrounds can reach their fullest potential with equal access to opportunities.
• Foster an environment where trust and openness are the norms by arguing positions fairly and objectively and valuing contrary opinions.
• Strive to understand others and actively listen to their concerns and perceptions.
• Take time to explain issues and answer questions.
• Collaboratively resolve problems in a way that is respectful toward individuals.
Teamwork
We strive for seamless integration of services.In the client's eyes,there is only one Merrill Lynch.
At Merrill Lynch our goal is to act in ways that help us to:
• Communicate and share information candidly and openly with each other.
• Cooperate and collaborate within and across workgroups and teams.
• Value individual differences in style,perspective and background.
• Share successes and failures so we can learn from each other to enhance group results.
• Take on responsibility for helping others by being dependable,reliable and contributing fully to the team.
• Recognize and reward individual and team accomplishments.
• Participate in setting and communicating goals,objectives and standards.
• Forge relationships with colleagues based on trust and respect,regardless of level.