英语完形填空The ability to handle a customer‟s complaint oft

英语完形填空
The ability to handle a customer‟s complaint often 31 the attitude of the person receiving the complaint.It is always important to be 32 .No business can ever be 33 perfectly and people do make mistakes and machines do break 34 ,so being honest about the fact is usually the best way.A sincere effort to 35 the matter and solve the problem
will generally be appreciated and accepted by the customer.Never treat the customer complaints 36 an unwelcome surprise.It is far better to receive too many complaints than none at all.The reason is 37 each complaint is an 38 to better our work and re-establish the good relations between the customer and our work.39 ,the clerk on duty is suggested that he/she 40 careful notes about the name of the complainant,a description of the complaint and the action taken.
31.A.depends on B.dependent on C.rely on D.counted on
32.A.honor B.honorable C.honesty D.honest
33.A.gone B.run C.seen D.regarded
34.A.out B.into C.down D.away
35.A.look for B.look on C.look into D.look out for
36.A.with B.for C.to D.as
37.A.because B.why C.how D.that
38.A.change
B.opportunity
C.chance D.choice
39.A.Therefore B.So C.However D.As a result of
40.A.made B.makes
C.make
D.making