as we know,a receptionist works in one of the front offices

as we know,a receptionist works in one of the front offices by the front hall or lobby of a hotel.
Usualll,all members of staff working in these offices have direct personal or telephone contact with the guest.Now,reservations by e-mail are more and more popular all over the world.why is this?because the e-mail reservations are fast and the confirmation is made immediately.if a hotel is able to accept a booking,the reservations clerk must record it.the reservations clerk always completes a reservation form and enters information in a reservation diary.
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