把下面这段话翻译成英文,谢谢收到你的差评我们感到很难过,为了使你的损失降到最低,我们为你退了全款并把书送给了你,希望可以

We feel really sorry to receive your negative feedback.In order to reduce your losses to the minimum,we are giving you a full refund as well as the book; hopefully this would mitigate our negligence.We have limited ratings because this is a new shop,we value your feedback very much.We guarantee that we shall provide better quality service in future,and ensure that this kind of incidents will not be repeated.Once again,we would like to extend our sincere apology to you.