懂得英语的来进,工具翻译的走开点,

懂得英语的来进,工具翻译的走开点,
I bought a pair of ugg boots from ebay last week from a member called
cherylg72. However, the payment went to you and I received tracking
information from you (which says the boots have not arrived in the uk
yet).
Cherylg72 has informed me that her account has been hijacked and that
she
was not selling this item.
Im confused, can you clear this up?
Thanks, Eve